*May 19, 2026
The primary responsibility of the staff is to provide prompt, efficient, impartial, courteous and friendly service to the public. Staff should maintain an engaging demeanor and establish a receptive, cordial atmosphere in which Library users are welcome, irrespective of their age, race, appearance, social or intellectual status. Staff should bear in mind that they serve as the Library’s frontline ambassadors and as such become the “face” of the Library. In this regard, staff behavior does much to form public opinion regarding the Library. Staff should never comment in a disparaging or condescending manner concerning patrons’ questions and/or opinions.
Businesslike conduct is presupposed at all times. Expressions of personal differences and antagonisms have no place in the Library workplace. Private problems, moods, or anxieties should be segregated during working hours. Self-control is expected under all circumstances.
In interactions with the public as well as with colleague employees, staff is expected to adhere to an ethical standard of appropriateness of behavior, judged not only by intent but also by impact. As public employees, staff may neither accept fees for service nor grant special favors or advantage to friends or acquaintances that use the Library. Staff should refer to the Personnel Manual for further clarification on such matters as Conflict of Interest, Sexual and Other Unlawful Harassment and Alcohol/Drug Free Workplace.
Staff is expected to take an active interest in the improvement and development of the Library. Progressive ideas and constructive criticism are valuable commodities. Staff should never, however, voice critical comments regarding the Library, its employees, or its patrons to the public. Staff should support the needs and interests of the public in as a responsible, accountable, conscientious, and receptive manner as possible.